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Tracking Your Order

 

NOTE: If you're trying to track your order and you ordered before 4pm on a working day, it'll not show up on our courier websites until around 7pm that evening.


PANIC! Where is my Order?
Firstly, find your original order/transaction number and check what items you original ordered, Make sure you look at what delivery times we advise on the specific product pages. For example some BMX Bikes will be on a next working day uk delivery, whilst some will take 3-5 working days.


If you've ordered a number of products we normally wait until all ordered items are in stock and ready before sending them out on a next day service so be aware of this.


To track the order see the below details on how.

 

You can track online deliveries with Home Delivery Network by going to: http://www.myhdnl.co.uk/Content/TrackingHome.aspx
Enter your Unique Parcel Identifier (UPI) No. under "Parcel Reference" and the delivery postcode in the appropriate place.

NOTE: Please be aware new orders dispatched today will not show up on the tracking system until around midnight.

If you've included your email address in the ordering process you should receive the following:

 

 

Contacting HDN:
http://www.hdnl.co.uk/Contact-Us/

If you've received a Calling Card it's quick and easy to rearrange a delivery or collection 0871 977 0800. If you do not have a calling card you can get through to a real person at client services by not choosing any options and letting the system cycle through 2-3 times.

For all other enquiries relating to delivery or collection:
You can either contact the sender of the parcel or if you want to contact us directly, call us on 0871 977 0805

If you wish to find the details of the location of the local HDN Depot as well as telephone contact details of where your order may still be located please click the link below to view a detailed map of all locations throughout the HDNL Network.
http://www.hdnl.co.uk/About-Us/Our-Network/

You can either call them or collect your package from their depot. We would advise speaking to them first to check their opening times.

NOTE: If you do choose to collect your package please remember to bring with you at least one form of valid ID i.e. Driving Licence/Passport/Cheque Guarantee Card.

 

Or send your enquiry in writing to:


Customer Services
Home Delivery Network Ltd
Phoenix House
Moorgate Road
Knowsley
L33 7RX

 

Tracking International Orders and Resolving Any Issues
All international orders go via DHL Delivery Service. In order to track a delivery with them you'll need to give us a call,
via +44(0)1794 840030


You'll need to provide us with:
- Your delivery address details
- Your order number


We should then be able to let you know where your package is with them.


Contacting Us for Help
You can contact us via email Sales@BMX.co.uk
Or call us via +44(0)1794 840030 , we'll be happy to help.


If for any reason no one is available to answer PLEASE leave a message and we'll do our best to get back to you.

 

For correspondance by mail you can send information via:


BMX.co.uk
Greatbridge Business Park,
Budds Lane,

Romsey,
Hampshire,
SO51 0HA