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Returns & Exchanges Policy

 


BMX Return/Exchange Policy


BMX.co.uk offers an up to 30 day returns policy for all complete BMX bikes, frames, wheels, chains, bolts or any other BMX specific parts that are "as new" and in the original packaging. Customers are also welcome to exchange an item if they wish, however please contact us, postage charges maybe incurred to do this, however we will do our best to keep this to a minimum.

Defective, faulty goods or a wrongly sent item?
For any faulty goods you'll need to contact us direct before returning to us to check the situation. If you have any other products that you believe are defective please first email us a picture and details of the specific problem via Sales@BMX.co.uk. We will then take a look at the details and get back to you with a decision and hopeful resolution.

BMX.co.uk cannot replace or warranty any complete BMX bikes, frames, wheels, chains, bolts or any other BMX specific parts due to the nature of use they get put through. BMX.co.uk covers items for defects for a period of 30 day's from the date of purchase, this must be proved by the customer that the item supplied was faulty. If the product becomes defective after this time you'll need to contact the manufacturer directly to see if they'll cover you for it.

If you have any BMX products that you feel are unacceptable due to breakage/defects we suggest you try contacting the manufacturer directly for replacement. BMX.co.uk cannot provide warranty on any products against breakage or damage of any kind. These items must be dealt with directly via the manufacturer.
If you have any other products that you believe are defective please first email us a picture and details of the specific problem via Sales@BMX.co.uk. We will then take a look at the details and get back to you with a decision and hopeful resolution.

Wrongly Sent Item:
Please contact us direct to let us know and we can check for you if the item received is accurate to the item originally ordered. Have your order number and delivery address details available. Call us on +44(0)1794 518800 and we'll do our best to resolve the error as quickly as possible.

If there is an error on our part we will cover your postage charges back, however we cannot promise this without previous permission so please call us first.

How to Return my Order?
Firstly, check that you're eligible to return your order by reading the above exchange/returns policy. If you are then follow the below instructions: Send the items to:

BMX Returns (YOUR Order Number Here)
Unit 1

Greatbridge Business Park

Budds Lane
Romsey
Hampshire
SO51 0HA

If you need us to arrange pickup for return or exhange you can do so by calling us direct on 01794 518800, however please be aware you will be charged for the relevant costs of this, this should be however significantly cheaper than regular royal mail.

Please clearly state in the package what exact item you want to return and do not put any sort of tape directly on the product or its packaging as you will be charged for the resulting damage.

Once received, you will be refunded the cost of the items originally paid. Refunds are processed usually at the end of every week and will go back onto the card you originally paid with within a couple working days. The recommended method for delivery is via Royal Mail Parcel Post or 1st Class with some sort of insurance/tracking on the delivery.

All purchasers are responsible for the costs of return postage, unless a product was received damaged or not what they ordered. E&OE. Please do not put sticky tape or labels directly on the packaging or box, you will be charged for the resulting damage.

How to Exchange my Order?
Firstly, check that you're eligible to exchange your order by reading the above exchange/returns policy. If you are, then follow the below instructions:
To exchange your existing order send the items to:

BMX Exchanges (YOUR Order Number Here)
Greatbridge Business Park

Budds Lane
Romsey
Hampshire
SO51 7WQ

If you need us to arrange pickup for return or exhange you can do so by calling us direct on 01794 518800, however please be aware you will be charged for the relevant costs of this, this should be however significantly cheaper than regular royal mail.

Please clearly state in the package what exact item you need it exchanged to and do not put any sort of tape directly on the product or its packaging as you will be charged for the resulting damage. We'll then sound out the replacements to you free of charge (stock permitting).

The recommended method for delivery is via Royal Mail Parcel Post or 1st Class with some sort of insurance/tracking on the delivery. If you wish to send via courier please contact us by calling +44(0)1794 518800 and we'll provide an alternative address.

For exchanges we send out the replacements to you FREE of charge if in the mainland UK, however you will need to cover the cost of sending the ordered items back to us. For international orders, due to the costs involved in delivery, customers are responsible for exchange/returns postage both ways.

If you URGENTLY need an exchange, we recommend you place a new order through the website and send the other products back as a return, but make sure you're within the period of time for returns to be accepted and make it clear with a note with the item. IMPORTANT: Please make sure you check delivery times stated for the product on the website before ordering.